IntelliLink AI Systems Privacy Policy

1. Information We Collect

We collect the following types of information in order to deliver and improve our services:

• Business Information: Name, business name, address, phone number, email address, and social media account credentials provided by our clients during onboarding.

• Customer Interaction Data: Messages, inquiries, and responses processed through our AI automated messaging system on platforms such as Instagram, Facebook, and SMS.

• Phone Numbers & Contact Info: Phone numbers voluntarily submitted by end-users who opt into SMS marketing programs managed on behalf of our clients.

• Usage Data: Information about how users interact with our systems, including message timestamps, response rates, and engagement metrics.

• Technical Data: IP addresses, browser type, device information, and cookies collected when visiting our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and operate our AI automated response and social media management services.

• To send SMS marketing messages on behalf of our business clients to users who have explicitly opted in.

• To improve, personalize, and expand our services and customer support.

• To communicate with clients regarding account updates, service changes, or support.

• To analyze performance data and provide clients with reporting and insights.

• To comply with applicable legal obligations and enforce our terms of service.

3. SMS Marketing & Text Messaging

IntelliLink AI Solutions manages SMS marketing programs on behalf of our business clients. If you have opted into a text messaging program through one of our client businesses, the following applies:

• You will only receive text messages if you have provided explicit consent to receive them.

• Message frequency varies by business. Standard message and data rates may apply.

• You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.

• Your phone number will never be sold to third parties for their own marketing purposes.

All SMS programs managed by IntelliLink are compliant with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines including A2P 10DLC registration requirements.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party platforms such as ManyChat, Twilio, Meta (Facebook/Instagram), and social media scheduling tools necessary to deliver our services.

• Client Businesses: Customer interaction data may be shared with the business client on whose behalf we are operating the messaging system.

• Legal Requirements: If required by law, court order, or to protect the rights, property, or safety of IntelliLink, our clients, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Client business data is retained for the duration of the service agreement plus a reasonable period thereafter. SMS opt-in records are retained as required by TCPA compliance standards.

You may request deletion of your personal data at any time by contacting us at Contact@IntelliLinksystems.com.

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure API integrations with third-party platforms, and restricted access to personal data within our organization.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of your personal information.

• The right to opt out of SMS marketing communications at any time by replying STOP.

• The right to withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us at Contact@IntelliLinksystems.com or call 732-966-6244.

8. Cookies & Website Tracking

Our website at intellilinksystems.com may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may control cookie settings through your browser. Note that disabling cookies may affect certain website functionality.

9. Third-Party Platforms

Our services operate on and integrate with third-party platforms including Meta (Facebook and Instagram), Twilio, ManyChat, and social media scheduling tools. Your use of these platforms is also governed by their respective privacy policies. IntelliLink is not responsible for the privacy practices of third-party platforms.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this policy and notify clients via email or through our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IntelliLink AI Systems

Ocean County, NJ

Phone: 732-966-6244

Email: Contact@IntelliLinksystems.com